Introduction
GAIL is committed to provide services to its stake holders to their satisfaction in a transparent manner by up holding the highest values of Corporate governance and ethics.
The Online Complaint System is part of the 360° evaluation GAIL has adopted to not only to ensure outstanding performance of individuals but also that of the units, divisions and departments of GAIL and that of GAIL as a 'Corporate Citizen'.
Our endeavor is to uphold and ensure implementation of our core organizational values. However, if due to any unprecedented reasons, you find that there is / are reason(s) to improve, then please lodge a complaint.
If the complaint is regarding redressal of grievance relating to employees, then we request you to approach the authority concerned of the ‘ Redresal Forum’.
For complaints regarding vigilance.
Lodge a Complaint
Steps for Lodging a Complain:
- Click on "Obtain Access Code".
- To obtain access code, please enter your mobile number.
- You will receive access code on mobile number provided by you.
- The access code will be valid for 5 minutes.
- Click on "Register Complaint" and enter "Access Code" to get the screen for complaint registration .
- After registering complaint you will receive a complaint No.
- In case, your access code has expired you have to again obtain a fresh access code.
Obtain Access Code:
The vendor grievance may be submitted in the ongoing Projects by vendor having valid Vendor Code and Work Order that is presently going-on. The grievance cannot be submitted once work order is finally closed at GAIL’s end.